Problem

You are unable to send SMTP traffic to certain domains and receive the following error upon examining the Brightmail Gateway Message Audit Logs: "554 Your access to this mail system has been rejected due to the sending MTA's poor reputation"


Error

554 Your access to this mail system has been rejected due to the sending MTA's poor reputation


Cause

Your domain's sending IP address may be on a domain block list (DNSBL), this is due to an account sending out spam.


Solution

Contact us and we will sort this out immediatly, by suspending or terminating the account that has caused the issue ( This is due to it falling out of our "Ground For Suspension or Termination" which you can find on http://webhostess.co.za/terms-of-service.html), and request MTA to be re-set. Once the problem is detected, or brought to light, it will only take a few hours for the matter to be resolved.

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